CASE STUDY / CUSTODIAL
Achieved 25% annual savings, amounting to $1.2M on reoccurring Custodial services
CLENT BACKGROUND:
The client, a globally renowned sports apparel company, operates a 5 million-square-foot campus encompassing 74 buildings serving as its world headquarters. This flagship location includes office spaces, design studios, retail showrooms, and fitness facilities, demanding immaculate cleanliness and consistent service quality to uphold their brand image.
CHALLENGES:
Rising custodial costs due to fragmented vendor management and inefficient service delivery.
Inconsistent cleanliness standards resulting in employee and visitor complaints.
Need for tailored solutions to accommodate unique spaces like fitness centers and high-traffic showrooms.
SCOPE: 5 million-square-foot campus encompassing 74 buildings
SOLUTION IMPLEMENTED:
Vendor Optimization: Consolidated custodial services under a single provider with proven expertise in large-scale corporate campuses.
Customized Service Plans: Developed tiered custodial strategies catering to diverse needs, from high-traffic areas to specialized fitness and retail spaces.
Feedback Integration: Implemented a centralized feedback platform to monitor and address cleanliness concerns in real-time.
Performance Metrics: Introduced KPIs to track service delivery, adherence to cleanliness standards, and employee satisfaction.
RESULTS:
Cost Reduction: Achieved 25% annual savings, amounting to $1.2 million, by streamlining vendor contracts and optimizing service schedules.
Enhanced Cleanliness Standards: Increased cleanliness ratings by 30%, leading to improved employee satisfaction and visitor experience.
Operational Efficiency: Reduced response times to service issues by 40%, ensuring timely resolution and maintaining brand reputation.
Custom Solutions Success: Successfully balanced maintenance of diverse spaces, including fitness centers, while meeting the client’s unique operational needs.